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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ms.Alicia Harrison

August 31, 2025

5  out of  5
rating by Ms.Alicia Harrison
"This company has really helped me out. From talking to Mrs pamala and Mrs Chrystal on filing a claim. They both was very helpful"
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david mahaffey

August 30, 2025

5  out of  5
rating by david mahaffey
"Carol Simon is a kind and smart agent that we can depend on very intelligent, delightful person a real people person I trust carole"
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Dane MFT

August 29, 2025

5  out of  5
rating by Dane MFT
"I want to say a few things about one of your agents. Mrs. Carole Simon has been consistent in all the interactions of service she has provided for me and my family over the last 18 months. I was a State Farm customer for more than 22 years. I switched to USAA back in 2018 because of a poor customer service with another State Farm Office. However, since my return in 2021 your office agents have been on top of things. Mrs. Carole Simon is dynamic. There are several things that ignites her customer service. For starters, she has a phenomenal attitude. Also, her amicable telephone engagement, she listens to your concerns in order to provide a solution. Her knowledge of the products you offer is awesome and the follow through is stupendous. She is the key reason for my choice to bundle home and auto. The detailed explanation of key coverage items for my home was identified and explained with such transparency it made my decision easy. Please share my review with her and your staff as a source of encouragement. My Regards!"
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Jose Carlos Vincent

August 28, 2025

5  out of  5
rating by Jose Carlos Vincent
"Ms Carole Simon was very helpful to me. State farm needs more people like her."
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[ THREE AM ]

August 25, 2025

5  out of  5
rating by [ THREE AM ]
"Pam has given me the best service I could ask for. Every time I had a question she NEVER made me feel dumb or as if I were an inconvenience ! We’re able to take our time over the phone exploring policies & concerns that truly make a difference. I never knew how important life insurance was until she broke it down for me A-Z. Pam makes something seemingly boring & tedious as insurance feel like a walk in the park- how refreshing ! 6 Stars ! <3"
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Brenda Diggs

August 20, 2025

5  out of  5
rating by Brenda Diggs
"I really appreciate the help that's given when I need it, thanks you Ms Pam for being so kind and helpful."
We responded:
"Thanks, Ms. Brenda, for taking the time to provide this review! We work every day to consistently provide exceptional service, and Pamala plays a huge role in making this happen! It's always our pleasure to serve you! BD"
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Jasmin Schneider

August 9, 2025

5  out of  5
rating by Jasmin Schneider
"It’s great"
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Pierre Cheelton Pisiwann International (PISIWANN)

July 21, 2025

5  out of  5
rating by Pierre Cheelton Pisiwann International (PISIWANN)
"Mrs. Pam is truly a gem! She’s knowledgeable, patient, and always goes above and beyond to make sure everything is clear and handled with care. Her professionalism and kindness made the whole insurance process smooth and stress-free. Highly recommend her at State Farm!"
We responded:
"We thank you for this review! We strive to provide top quality service on each opportunity to do so! Your feedback reinforces our desire to adhere to a "higher standard" of performance. ...And I agree - Pamala is awesome! :)"
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Natasha Davis

August 15, 2024

5  out of  5
rating by Natasha Davis
"Ms.pam is the best she works with you and truly understands the customers"
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Te Mck

June 17, 2024

5  out of  5
rating by Te Mck
"Been with Buddy Drakeford for some years now and it has been a time, they take of me and I wouldn’t trade them for nothing!!!"
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Erma Patterson

April 28, 2024

5  out of  5
rating by Erma Patterson
"I have been with State Farm Ins. for any year. And their always great to my needs.v Thank You State Farm Ins."
We responded:
"Thank you, Erma, for taking the time to leave this review! We truly appreciate your business, and our goal is to provide the very best service possible! We look forward to our next chance to serve you! BD "
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Keith Freeman

March 12, 2024

5  out of  5
rating by Keith Freeman
"I appreciated the customer service that Pam my agent provided. The experience had a Family type warmth that I really appreciated."
We responded:
"Hi Keith! It is our pleasure to serve your insurance and financial needs! I will let Pamala know that she achieved our agency goal of providing 5-star service on every encounter! Thanks for the review! BD "
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tifani sheffer

February 6, 2024

5  out of  5
rating by tifani sheffer
"Simply wonderful experience. Thank you for the opportunity to be a part of this family."
We responded:
"Hi Tifani! You are very welcome, and we thank you for both choosing and allowing us to provide you with insurance and financial solutions! BD"
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Teresa Manning

November 21, 2023

5  out of  5
rating by Teresa Manning
"Mr. Buddy Drakeford and staff is very professional ."
We responded:
"HEY THANKS TERESA! WE TRY HARD TO MAKE A POSITIVE DIFFERENCE EVERY DAY! I WILL LET THE TEAM KNOW AND WE APPRECIATE YOU FOR TAKING THE TIME TO SHARE YOUR EXPERIENCE!"
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Deuce Cal

November 17, 2023

5  out of  5
rating by Deuce Cal
"I was having the hardest time figuring out my policy & Pamala was extremely helpful. Very knowledgeable and went the extra mile to ensure everything went smoothly. Great experience."
We responded:
"HEY DUECE, GLAD TO HEAR THAT PAMALA WAS ABLE TO HELP YOU MAKE SENSE OF WHAT YOU HAD BEFORE YOU. WE FIND THAT OUR CUSTOMERS DO BETTER AND HAVE OVERALL BETTER EXPERIENCES WHEN THEY HAVE STRONG WORKING KNOWLEDGE OF THEIR POLICIES! THANKS FOR SHARING!! TAKE CARE AND HAPPY HOLIDAYS TO YOU AND YOURS! BD"
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Linda Umanzor

November 2, 2023

5  out of  5
rating by Linda Umanzor
"Exceptional customer service, knowledge of the insurance that I needed. Answered all my questions and a professional manner. Highly recommend."
We responded:
"HELLO MS. LINDA, THANK YOU FOR SHARING YOUR EXPERIENCE WITH US! WE MAKE IT A PRIORITY TO PROVIDE OUR POLICYHOLDERS WITH THE INFO THEY NEED TO MAKE SOUND DECISIONS WHEN IT COMES TO INSURANCE AND FINANCIAL SERVICES. AGAIN, THANKS FO RTHE FEEDBACK, IT MEANS ALOT!"
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Cherika Daniel

September 21, 2023

5  out of  5
rating by Cherika Daniel
"Met all my needs . Very Professional"
We responded:
"HI CHERIKA! GLAD WE COULD COME THROUGH FOR YOU! WE APPRECIATE YOUR BUSINESS AND YOUR SUPPORT! THANKS FOR SHARING YOUR COMMENTS! HAPPY HOLIDAYS! BD"
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Jeannine Nolan

July 26, 2023

5  out of  5
rating by Jeannine Nolan
"There is never a time that I call that the service is not extraordinary. Since I’m not in the insurance business I ask a lot of questions and NO One of them including Buddy acts if I’m not a new customer every time. They take all the time needed to make sure I have a clear understanding. I don’t plan to ever leave them again."
We responded:
"Jeanine, we appreciate the 5-Star review and even more so we appreciate you taking the time to let us know how we are performing when it comes to hitting our mark on delivering consistent and thorough customer service, It's indeed always our pleasure to serve you! BD"
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Christina Wilson

June 25, 2023

5  out of  5
rating by Christina Wilson
"They have great customer service.. Pam is AWESOME"
We responded:
"THANKS SO MUCH CHRISTINA FOR TAKING THE TIME TO LET US KNOW HOW WE ARE PERFORMING! OUR GOAL IS TO PROVIDE CONSISTENT CUSTOMER SERVICE AT A HIGH LEVEL. BTW I AGREE WITH YOU PAMALA IS AWESOME! THANKSAGAIN FOR SHARING! BD"
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Nell

June 20, 2023

5  out of  5
rating by Nell
"Pam Thompson had patience and plenty of valuable advice. Thanx."
We responded:
"THANKS NELL FOR THE FEEDBACK! I'M GLAD WE COULD DELIVER HIGH QUALITY SERVICE TO YOU ON THIS DAY! I WILL CERTAINLY LET PAMALA KNOW! GOD BLESS! BD"
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Gerode Prather

June 16, 2023

5  out of  5
rating by Gerode Prather
"Awesome response great costumer service"
We responded:
"HEY GERODE! WE VERY MUCH APPRECIATE THE FEEDBACK! IT HELPS US REACH OUR GOAL AS AN AGENCY OF MAKING 5-STAR CUSTOMER SERVICE BE THE NORM! THANKS AGAIN! BD"
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Karen Evans-Nwosu

May 11, 2023

5  out of  5
rating by Karen Evans-Nwosu
"Ms.Pam was extremely helpful with helping me get everything that my family needed"
We responded:
"Hi Karen, Thank you for taking the time to provide this valuable feedback! Our goal is to provide you the insurance and financial services that best suits the needs of you and your family. We very much appreciate the opportunity to serve you! BD"
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eddie woods

February 23, 2023

5  out of  5
rating by eddie woods
"Most efficient, attentive ,professional and huge savings for my cars and house. Unbelievable service, this office is at the top of there game."
We responded:
"Thanks Mr. Woods for taking the time to share your comments! It's important for us to know how we perform as a team when it comes to providing a 5-Star overall experience to our customers and clients! We look forward to serving your insurance and financial needs moving forward and we very much appreciate the feedback! BD "
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Herman Skinner

February 18, 2023

5  out of  5
rating by Herman Skinner
"Fantastic experience with Pam, she has been very helpful 😀."
We responded:
"Hi Herman! Thanks so much for taking the time to share your comments with us! My staff and I take pride in providing the highest possible level of service we can on each and every occasion/opportunity to serve our policyholders. Welcome Back to The ATL! Thanks Again! BD"
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Theresa Thorpe

February 15, 2023

5  out of  5
rating by Theresa Thorpe
"The best Insurance State Farm Company when I needed help they were there for me I had no worries they take care of it for me"
We responded:
"Thanks Theresa for taking the time to provide this valuable feedback! We strive to reach our goal of providing the assistance you need to "help make life go right"! BD"